Frequently Asked Questions
Delivering a Whimsical Experience for the Whole Family
We know your mind is filled with many questions. Fortunately, we’re here to illuminate your path with answers. If you can’t find the one you were looking for, feel free to message us, and we’ll gladly get back to you.
Refund Policy: Payment due in full at time of booking. Due to availability you have one week from the time of booking to cancel and receive a full refund. After one week passes payment turns into a credit to be used in one year from the time of purchase. We do this to discourage families from changing dates.
$45 Hr resort or park
$800 month for In-home screened Nanny
We will match you with a Nanny based off of your family’s needs.
We will do our best to accommodate the days your family requires with one nanny but if we can’t we will do our best to fill it with the fewest amount of Nannies possible.
Tipping is not required but Nannies do appreciate it.
Contact Spellbound immediately once you know your new times and days and we will check with your Nanny. If you’re already assigned to a nanny that can’t accommodate your new schedule we will do our best to re match you with a Nanny who can. Please keep in mind if you change your dates and or times after the initial one week refund window you’re offered only credit for a year from your initial booking.
Payment for all hours is due at time of booking.
All major credit cards are accepted, there will be a 4% charge added.
After an in person interview, thorough background check, and reference check only qualified Nannies will be offered a position at Spellbound. Also all Nannies are required to have current First Aid & CPR Certification.
Once you’ve been matched with your nanny, your nanny will reach out to you via text.
Refund Policy: Payment due in full at time of booking. Due to availability you have one week from the time of booking to cancel and receive a full refund. After one week passes payment turns into a credit to be used in one year from the time of purchase. We do this to discourage families from changing dates.
$45 Hr resort or park
$800 month for In-home screened Nanny
We will match you with a Nanny based off of your family’s needs.
We will do our best to accommodate the days your family requires with one nanny but if we can’t we will do our best to fill it with the fewest amount of Nannies possible.
Tipping is not required but Nannies do appreciate it.
Contact Spellbound immediately once you know your new times and days and we will check with your Nanny. If you’re already assigned to a nanny that can’t accommodate your new schedule we will do our best to re pair you with a Nanny who can. Please keep in mind if you change your dates and or times after the initial one week refund window you’re offered only credit for a year from your initial booking.
Once you decide on days and times all hours are due at time of booking.
All major credit cards are accepted, if you pay with an American Express there will be an added 4% charge.
After an in person interview, thorough background check, and reference check only qualified Nannies will be offered a position at Spellbound. Also all Nannies are required to have current CPR certification.
Once you’ve been paired with your nanny, your nanny will reach out to you via text.
Refund Policy: Payment due in full at time of booking. Due to availability you have one week from the time of booking to cancel and receive a full refund. After one week passes payment turns into a credit to be used in one year from the time of purchase. We do this to discourage families from changing dates.
$45 Hr resort or park
$800 month for In-home screened Nanny
We will match you with a Nanny based off of your family’s needs.
We will do our best to accommodate the days your family requires with one nanny but if we can’t we will do our best to fill it with the fewest amount of Nannies possible.
Tipping is not required but Nannies do appreciate it.
Contact Spellbound immediately once you know your new times and days and we will check with your Nanny. If you’re already assigned to a nanny that can’t accommodate your new schedule we will do our best to re pair you with a Nanny who can. Please keep in mind if you change your dates and or times after the initial one week refund window you’re offered only credit for a year from your initial booking.
Once you decide on days and times all hours are due at time of booking.
All major credit cards are accepted, if you pay with an American Express there will be an added 4% charge.
After an in person interview, thorough background check, and reference check only qualified Nannies will be offered a position at Spellbound. Also all Nannies are required to have current CPR certification.
Once you’ve been paired with your nanny, your nanny will reach out to you via text.
