FAQ
Frequently Asked Questions
Here is a collection of Frequently Asked Questions that we have consistently received regarding Vitalytix. This compilation aims to provide clarity and insight into common inquiries and concerns users have encountered repeatedly.
How Does Vitalytix Improve Our Referral Management Process?
Vitalytix automates the entire intake workflow—from fax capture and eligibility verification to clinical review and clinician assignment—reducing delays, minimizing errors, and providing real-time visibility into every referral.
Is There a Long-Term Contract Required to Use Vitalytix?
No. Vitalytix is available on a simple month-to-month subscription with no long-term commitment. Scale up, scale down, or cancel anytime—total flexibility, zero risk.
Does Vitalytix Integrate With WellSky?
Yes. Vitalytix integrates seamlessly with WellSky, allowing your team to transfer referral data, reduce duplicate entry, and streamline workflows. The integration keeps intake aligned with your EMR and enhances accuracy across the board.
Is the Implementation Process Complicated or Time-Consuming?
Not at all. Implementation is far simpler than most agencies expect. Our team takes full ownership of the onboarding process—from setup to workflow customization—ensuring a smooth transition with zero service interruptions, regardless of your agency’s size or number of locations. We do the heavy lifting so your team never feels overwhelmed.
Can Vitalytix Really Replace Manual Fax Sorting?
Yes. Vitalytix automatically captures, identifies, and sorts referral faxes, lab results, signed MD orders, authorization documents, and care-coordination files—routing each to the correct workflow instantly.
How Quickly Will My Team See Results After Implementation?
Most organizations see measurable improvements within the first week, including faster referral turnaround, fewer intake errors, and significant time savings.
Is Vitalytix Easy to Integrate With Our Existing Systems?
Absolutely. Vitalytix is designed to complement your existing EMR and tools. Our onboarding team ensures a smooth setup with minimal disruption.
How Secure Is Patient Information in Vitalytix?
Vitalytix is fully HIPAA compliant, utilizing encrypted data transmission, multi-layer authentication, and controlled access permissions to keep patient information secure.
Can Our Team Access the Platform Remotely or In the Field?
Yes. Vitalytix is cloud-based and includes a mobile app, allowing intake staff, clinicians, and marketers to securely access referrals from anywhere.
What Type of Support Do We Receive After Signing Up?
You receive continuous support, including onboarding assistance, workflow customization, unlimited training, and ongoing updates—all at no extra cost.
Do Other Agencies Currently Use Vitalytix?
Yes. Vitalytix is actively used by multiple Home Health and Hospice agencies, ranging from single-site operations to multi-location organizations. We can provide real-world testimonials that highlight how agencies have improved efficiency, reduced intake errors, and accelerated admissions using Vitalytix.
How Does Vitalytix Help With Compliance and Documentation Accuracy?
Vitalytix automatically validates referral components, flags missing documentation, analyzes diagnoses, and provides AI-driven clinical review to ensure each referral meets compliance standards before moving forward.
Does Vitalytix Work for Both Home Health and Hospice?
Yes. Vitalytix fully supports both Home Health and Hospice workflows, including differing documentation requirements, clinical pathways, and discipline needs.
